Frequently Asked Questions
How long has Broomstick Cleaning been in business?- Who cleans my home?
- Will the same housekeeper always clean my home?
- Do I have to be home while cleaning takes place?
- Do I leave a set of keys with Broomstick? Where and how are the keys kept?
- What are your rates?
- Can I just get a ballpark figure of how much it will cost to clean my home?
- What do customers provide for the cleaning?
- Do I have to commit to a long-term contract?
- How do I make payment?
- What about my pet?
- Do you guarantee your work?
- How do I know your service fits my needs?
- If there is a problem, who can I call?
- I would like to get a gift certificate for a friend. How do I do that?
1. How long has Broomstick Cleaning been in business?
Broomstick has been serving the Greater Seattle/ East Side market for since 1992. Over 60% of our current book of clients has been with us since that time. We feel that this record of client retention speaks volumes about the quality and success of our personalized approach to taking care of your home.
2. Who cleans my home?
All Broomstick housekeepers are our employees. They are screened, trained, insured, bonded and can read, write and speak English. Our dedicated housekeeper approach assures you of efficiency, consistency, high quality and that personal one on one relationship that in our 16 years of experience has resulted in successful long term client relationships. In other words, you will personally know who is in your home.
3. Will the same housekeeper always clean my home?
Under normal circumstances, the same housekeeper will always be the one to clean your home. From time to time, as in all businesses, employees will move on to other pursuits or become unavailable due to illness or other pressing personal matters. If your dedicated housekeeper is temporarily unavailable on the day assigned for your service, a supervisory level employee will substitute for the day. If your assigned housekeeper becomes permanently unavailable, a new one will be assigned. In that event a supervisor will accompany the newly assigned housekeeper for your first regularly scheduled service, introduce you to your new housekeeper and thoroughly review all practices and procedures specific to your custom service. The supervisor will stay for that entire day’s cleaning to make sure all tasks are successfully completed. From that time forward, the new housekeeper will be permanently assigned to you.
4. Do I have to be home while cleaning takes place?
No. In fact, most clients prefer to have their homes cleaned while they are out or at work. If your home is equipped with a security system, please make the necessary arrangement to give the housekeeper access to your home on the scheduled day. If you would like to give us an alarm code, we will see that it is safe in our multi password protected computer system and provided only to your dedicated housekeeper and the owners of Broomstick.
5. Do I leave a set of keys with Broomstick? Where and how are the keys kept?
It is a practice of Broomstick Cleaning to keep keys which clients entrust to its staff. The keys are kept and locked up in the office in an area only accessible to Bruce and Liz, the owners. They are distributed each morning and checked in each evening by either Bruce. You can be sure that security of your home and safety of your family are of the utmost importance to Broomstick Cleaning.
6. What are your rates?
Our pricing is completely individualized as are the services we can provide. Our more than 16 years of experience have helped us learn that every home is as unique as the people living there. We base our pricing on many factors, including the presence of pets, clutter, your lifestyle and the frequency of service. That is why we like to meet with you in your home and provide you with a signed agreement that stipulates exactly what you require, what our responsibility is in providing those services and exactly how much it will cost. Please contact us for more information.
7. Can I just get a ballpark figure of how much it will cost to clean my home?
Based on information you provide, we will provide a “ballpark” quote for services over the phone or in response to an internet inquiry using our “Free Estimate” area on the website. However, these estimates are just that; estimates. We can't tell you where the price for cleaning will fall sight unseen. Because every home is unique, we base our pricing on factors like clutter, pets and even your lifestyle, which affect the way we clean and so, impact the price. That's why we like to meet you at your home before giving you a firm price.
8. What do customers provide for the cleaning?
Broomstick housekeepers will bring all required materials and equipment with them for all normal cleaning tasks. In some instances, the client may have specific requirements or may prefer certain products for specific applications. These preferences are noted when you sign up for service and will be accommodated by your dedicated Broomstick housekeeper as long as the specified products are made available by the client.
9. Do I have to commit to a long-term contract?
No, our service agreements do not bind you to the service. You can start and end at any time. Should you request our services on a regularly scheduled basis, you will be scheduled indefinitely in advance to reserve your day. Should you choose to reschedule or cancel services, simply call our office a minimum of two business days in advance. Broomstick Cleaning retains customer loyalty through exceptional service - not through contractual terms.
10. How do I make payment?
Payment for service is due on the day service is provided. We will provide you with a quantity of Broomstick “pay envelopes” when you sign up for service. Simply place your payment (check or cash) in one of the pay envelopes and leave it out for the Broomstick housekeeper before you depart for the day, or you can provide the payment directly to your dedicated housekeeper if you're home.
11. What about my pet?
Broomstick Cleaning realizes that pets are family! Please advise us if you have pets before we clean. We can be prepared when we arrive at your home. We don't want to upset your pet with the introduction of new people, smells and noises. In some cases pets that tend to be hyperactive, aggressive or in fear of unfamiliar people are better kept away or restricted to allow us to clean your house better with less stress on your pet. Just tell us what works best for you and your pet and we will work with you to accommodate those needs. We love animals too!
12. Do you guarantee your work?
Happy, satisfied clients are our highest priority. If any area or item we were scheduled to clean is unacceptable; do not re-clean the area, call either Bruce or Liz within 24 hours and we will take care of it immediately and make sure that it does not reoccur in the future. It is important to us that we provide the very best service available to all of our clients. If there are any issues or problems with Broomstick service, they will be personally attended to by an owner of the company at the earliest time possible. It is our goal to make you a Broomstick client for life.
13. How do I know your service fits my needs?
We will provide you with a detailed description of what our regular cleaning routine includes. Our published standard program is based on the most common tasks requested by our clients but is by no means all we are willing to do. It is our standard practice to address individual client needs from the outset of service. In our view every Broomstick client is “special” and will be treated as such. The only measure of our success is your complete satisfaction.
14. If there is a problem, who can I call?
If you see a problem while a Broomstick housekeeper is in your home, you can talk to them. They have been specifically trained to understand that your satisfaction is the number one measure of their performance. They will make immediate efforts to correct the problem. If you find a problem area after service has been performed or if you are for any reason not comfortable discussing the issue with your dedicated housekeeper, we hope you will call either Liz or Bruce, the owners and the issue or problem will be dealt with immediately and permanently.
15. I would like to get a gift certificate for a friend. How do I do that?
Broomstick gift cards can be purchased directly on our website. Visit our Gift Certificate page for more information.
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